Frequently Asked Questions
What happened to HBO GO?
The HBO GO app was removed from primary platforms in the U.S. on July 31, 2020. Click here for more information.
The last several minutes are getting cut off when I record HBO programming. Are there any tips for recording your shows?
Sometimes, HBO programs may run longer than their designated times. To make sure your recordings don't cut off the end of a show, we recommend setting your recorder to turn off five minutes after the show is scheduled to end. (For example, if Succession is scheduled to end at 9:30 PM, program your recorder to turn off at 9:35 PM.) Consult the manual for your DVR or other recording device for information about allowing additional time for scheduled recording.
Please note: Due to the unpredictable nature of live events, the actual start and stop time of live programming can vary significantly from the scheduled times.
Is HBO programming available for use in the classroom?
Many HBO documentary titles are available for educational use through Films for the Humanities, and this website also has many teaching resources available.
How can I get an autographed picture of someone on an HBO program, or send them a personal letter?
We do not provide direct contact information for people affiliated with our programming. However, if a particular performer or program producer has provided us with an address for fan mail, we will forward them any fan mail that we receive. Whether or not they respond, and in what manner, is entirely at their discretion.
How can I visit the set of an HBO shows?
As a rule, we do not make shooting locations open to the public. Obviously, concerts and sporting events have an audience, but ticket sales are typically handled by the promoter of the event, not by us.
Where does HBO hold casting calls for its programs?
Generally, original programs are produced by outside companies, and these companies organize and carry out casting. How and where those companies choose to announce casting sessions - or even if they decide to publicly announce them - varies.
How can I submit an idea for a movie or show to HBO?
We do not accept submissions directly; all submissions to HBO must come through an agent. Therefore, we suggest that all scripts, screenplays, treatments, dramatizations, anecdotes, treatises, rousing yarns, fables, inspiring narratives, thrilling legends, sagas, epic poetry, intriguing whodunits, newspaper articles, one-act plays, short stories, skits, and novellas be sent to the literary agency of your choice.
How can I get information on the music used for HBO programs and promos?
The music featured in programs is usually credited in closing credits, but sometimes producers may withhold the information in anticipation of releasing a compilation soundtrack (as was done with the first season of The Sopranos). Whenever possible, the episode information for a program will include the music credits and track information along with a corresponding iTunes link.
Many promos use excerpts from commercially-available music, but some are scored with original tunes and are unavailable.
Getting HBO outside the United States
Building on its strong position in the US, Home Box Office has become a major player in the expanding international media arena. Currently, HBO programming is available in Asia, South Asia, Central Europe and Latin America.
How can I get HBO in Asia?
HBO is available in Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Macau, Malaysia, Maldives, Mongolia, Nepal, Pakistan, Palau, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand and Vietnam.
Local Sites: HBO Asia, HBO Family, HBO Hits, HBO Signature, Cinemax Asia
How can I get HBO in Europe?
HBO is available in Bulgaria, Croatia, Czech Republic, Denmark, Finland, Hungary, Macedonia, Moldova, Montenegro, Norway, Poland, Romania, Serbia, Slovak Republic, Slovenia, Spain and Sweden.
Local Sites: HBO, Cinemax
How can I get HBO in Latin America?
HBO is available in Argentina, Aruba, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Honduras, Jamaica, Mexico, Netherland Antilies, Nicaragua, Panama, Paraguay, Peru, St. Lucia, Suriname, Trinidad, Uruguay and Venezuela.
Local Sites: HBO or email the team at contatoHBOGO@hbo-la.com.
Questions about HBO licensed merchandise
Where can I buy HBO Official Licensed Merchandise?
HBO licensed merchandise is generally distributed to specialty and gift stores, mid- to upper-level department stores, catalogs, and online retailers including the HBO Store.
Who licenses merchandise for HBO shows?
HBO Licensing & Retail is the merchandising and licensing arm of Home Box Office. It oversees the development and marketing of Officially Licensed Merchandise for retail sale. HBO Licensing & Retail works very closely with its licensees, and with HBO programming executives and talent, to ensure the highest quality merchandise possible.
For more information please contact:
HBO Licensing & Retail
Director, Licensing & Retail
30 Hudson Yards
New York, NY 10001
I have a great idea for a licensed product. How can I obtain a license to manufacture and distribute merchandise related to HBO programming?
HBO Licensing & Retail does not accept unsolicited product ideas or samples. Licenses are granted and negotiated on an individual basis after a thorough evaluation by HBO Licensing & Retail.
What categories of merchandise is HBO Licensing & Retail interested in licensing?
HBO Licensing & Retail has licensed, or would be interested in licensing, most categories of merchandise, including: apparel, publishing, housewares, interactive games, electronics, paper goods, gifts and novelties, collectibles, toys and games, sporting goods, food and beverage, and health and beauty products. Some categories may not be appropriate for every licensing program. A partial list of HBO licensed merchandise can be found at the HBO Store.
Which departments handle the development and distribution of soundtracks and Home Video/DVD?
HBO Licensing & Retail develops soundtracks, and DVDs and videos are managed by HBO Home Entertainment.