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Getting On 02: If You're Going to San Francisco
Summary: In the wake of Beverly's departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric agenda he's convinced will improve ward efficiency. Patsy soon learns that managing patients--especially a highly uncooperative, un-medicated one named Varla--isn't necessarily improved through customer-service metrics.
Genre : Getting On