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We have received a great deal of feedback concerning the schedule. While we cannot answer all your emails, we are listening to and greatly appreciate your comments. We are working hard to fine tune and enhance the new schedule application, which will be an ongoing operation. We thank you for your patience. Check below for answers to your questions!



How do I customize the schedule?

The schedule application requires you to register with our site. Once you register, we will not send you marketing emails unless you request them, but please review our Privacy Policy for further details. This requirement was implemented in order to offer you further enhancements in the future, including reminders for when your favorite shows are on.

Why do I have to log in?

You only need to log in to set or change your preferences. The new schedule will remember your selections the next time you visit the page, even if you do not log in. (Requires cookies to be enabled)

I just created a new ID, and still saw no options concerning the schedule customization.

If you are creating your ID, after creation you will need to select the Customize selection on the schedule again to then log in. Once you log in you will then be presented with options to customize your schedule.

I have an ID and cannot sign in.

Your ID is not case sensitive, but your password is. Therefore you must enter your password exactly as you entered it when you created it. If you forgot your password you can use the Forgot Password link on the Sign-In page. You will need your Email ID or your Username and your zip code in order to retrieve your password. The password will then be emailed to the Email address in our database.

Why does it show me all the channels?

The "default" display shows you All Channels if you have not customized the schedule. Once you have customized the schedule you can select the channels you want to see.

I customized my schedule and My Channels still shows me all of them.

You need to make sure you accept cookies in order for the schedule application to show your customized schedules. Many people fear the use of cookies due to abuses on the Internet by some companies. We are only using the cookies in order to implement the customization. If you wish more information on our use of cookies please review our Privacy Policy for more information.

Why does it no longer show selections for cable providers to select my channels?

Since cable systems are always changing their channel options, we felt that by offering the entire list of channels, we have provided a more accurate way to select the channels you wish.

Why are there only EAST and WEST version of the channels?

Our broadcast signal to the local cable companies is split into two feeds, EAST and WEST. While the two feeds carry the same programming, the times may be adjusted due to Time Zone differential. In order to provide you with the correct schedule information, we need to know which feed you are receiving. If you don't know which feed your local cable company receives from HBO, they will be able to tell you.

Why don't the times shown on the schedule match when they play?

If you have not customized your schedule, times are displayed for Eastern Standard Time. If you have customized your schedule, you need to check your setting for Time Zone. If that is correct, you probably selected the wrong feed (select EAST instead of West or visa versa).

Why is the schedule slow?

Most people have seen an increase in speed. The best performance is seen if you use Internet Explorer instead of Netscape. Older versions of Netscape (4.x) have problems with nested tables, which can slow down the performance. Either upgrade to Netscape 6.x or use Internet Explorer instead of Netscape.

How do I print the Schedule?

You should use the Print Page icon on the top right of the page to show a version of the schedule that is more suitable for printing. This will display a popup window with the schedule loaded in that window. Then use the Print option on your browser to print the contents of that window.

Nothing happens when I select Print or Customize links.

You need to have Javascript enabled in your browser in order for those selections to work.

What does the Daylight Savings selection on the customization screen mean?

We will automatically adjust for daylight savings time when it becomes effective in your area. You should select this option if your state observes daylight savings time. Even if it's not in effect at the time you select it, when the time comes, we will automatically correct the time.

We appreciate your feedback, and will update this page if new questions arise. Please enjoy the schedule and continue to send us your comments. We created this new version due to feedback we received in the past!

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