HBO: About: Frequently Asked Questions: Media FAQs

  1. The new HBO.com is a media-rich site, with video available through all parts of the site experience. We offer three high-quality playback options (scale to fit, actual size and full-screen), tailored to best suit the screen size and speed of your home viewing experience. Select Scale to Fit to scale the video so that it fills the entire browser window. Select Full Screen to hide all browser controls and scale the video to fill your entire computer screen or select Actual Size to play the video at its original size.

  2. How do I access video and slideshows on HBO.com?

    You can access video and slideshows in a number of ways on HBO.com.  To see all the video available on HBO.com,  click Videos from the top of any page.  Pages featuring video or slideshows will have media available in the tray on the lower left. Text pages display the Related Media in the left hand navigation. To view a media item, simply click on the image and your selection will begin playing.

  3. What are my playback options - actual size, scale to fit, full screen?

    Video playback is available in three modes, and slideshows are available in two modes. Playback mode is changed from the Screen icon on the playbar. The playbar appears when a video or slideshow is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear. To change video playback mode, hover over the Screen icon on the playbar. Select Actual Size to play the video at its original size. Select Scale to Fit to scale the video so that it fills the entire browser window. Select Full Screen to hide all browser controls and scale the video to fill your entire computer screen. To change slideshow playback mode, click on the Screen icon to toggle between Scale to Fit and Full Screen mode.

  4. I'm having difficulty viewing video, what can I do to increase video playback quality?

    The quality and appearance of web video playback is determined by a combination of factors including the processing capabilities + graphics/video card of your computer, your Internet connection and installed software on your machine. Assuming you meet the site requirements indicated in the Site Requirements section, there are a few things you can try to increase the quality of playback. 1) Limit the usage of other applications while watching video. (e.g. email windows, other browsers etc.) Usage of other applications when trying to watch video on the site will limit system resources available for video playback and could diminish the playback experience. 2) Review and try out the three video options available: Scale To Fit, Actual Size or Full-Screen to determine which performs best for your particular computer and connection type. The Actual Size option may work best for users on older, less powerful machines and lower speed connections. 3) Upgrade to the latest versions of the required software outlined in the Site Requirements section (e.g. Flash 10.) Updated software may contain improvements that help to optimize your site experience.

  5. Can I embed video?

    To embed a video on your site or blog, hover over Share on the playbar and click Embed. The playbar appears when a video is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear. Selecting Embed opens an overlay with the embed link for the video that is playing. Click the Copy button to copy the code to your computer's clipboard, then paste it into your site or blog. Videos intended for mature audiences (TVMA) cannot be embedded.

  6. Can I share video and slideshows with my friends?

    To share a video or slideshow with your friends, hover over Share on the playbar and click Email, Embed or Post. The playbar appears when a video or slideshow is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear. Selecting Email allows you to send a link of the video or slideshow that is playing to your friends. Selecting Embed opens an overlay with the embed link for the video that is playing. Click the Copy button to copy the code to your computer's clipboard, then paste it into your site or blog. Selecting Post allows you to post the video or slideshow that is playing to a social network. Click on a social network to sign in and post your content. Content intended for mature audiences (TVMA) cannot be shared.

  7. How do I comment or read comments about a video?

    To read or leave comments on a video, click Comment on the playbar. The playbar appears when a video is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear. Clicking Comment on the playbar opens the Comments page for the video that is playing. To add a comment to the video, click Comment beneath the video.

  8. How do I add a video to my dashboard?

    To add a video to your dashboard, click Add on the playbar of a video. The playbar appears when a video is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear. Clicking Add will add the video to your dashboard.

  9. How do I access slideshow captions?

    To turn slideshow captions on or off, click the Caption icon on the playbar. The playbar appears when a slideshow is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear.

  10. How do I turn down volume for video or slideshow audio?

    Set the volume for a slideshow or video by hovering over the Volume icon on the playbar and clicking at your desired volume level. The playbar appears when a slideshow or video is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear.

  11. How do I get the player controls to return to view while playing a video or watching a slideshow?

    The playbar appears when a slideshow or video is in playback or pause mode. If you don't see the playbar during playback, just move your mouse anywhere on the screen and it will appear.

  12. When I'm in the Videos section, what do the different icons and filters mean?

    There are several ways to browse and display content in the Video section. Browsing by filter allows you to see only videos within a certain category. You can also change the display format by using the icons on the right side of the page. Select the Cover Flow view to see a large image, program, title and description for each video, one at a time. Select the Grid view to see a grid of thumbnails with the program and title only. Select the List view to see a list of thumbnails with the program, title and description.

  13. How do I select another video in the Videos section?

    To select another video during playback, you must first pause the video. If you are in Full Screen mode, you must return to Actual Size or Scale to Fit. When the video is paused, use the icons on the right side of the page to select a view to browse more videos.

  14. A video that I embedded on my blog disappeared. Why?

    Video content may occasionally be removed from your blog automatically if it expires. Your viewers will still be able to access HBO.com to view other videos.

  15. I'm prompted to sign in when attempting to play a video why?

    The video you're attempting to play contains mature content.  In order to access it, you must be a registered user who is 18 years of age or older.